Content and history of the origin of the term "ethics" - a philosophical discipline which studies ethics and morality, and determining prisuschub given society a set of principles of human communication. The term originates from the word "ethos", meaning the seat-human dwelling beast's lair, a bird's nest. What is the subject of "business ethics" - it is a set of principles of conduct of people engaged in management activities. Basic ethical principles and standards conduct business - is common in the business world the principles of behavior. These include: freedom, tolerance, tact and delicacy, justice, business bound, etc What is meant by freedom in the context of business ethics - this means that the businessman or menendzher should appreciate the freedom of its competitors, resulting in a non-interference in their affairs, infringement, even in small things, their interests.
The role of such principles as "tact and sensitivity in dealings - it is not only an understanding of the objectives and standards of conduct, but also the ability to apply ethical standards to a specific person. The concept of" business bound "- is when the parties simply agree that they will together engage in any -li = more work. What is studying "professional ethics" - it defines the ethical principles and norms of behavior within a specific type of work. What is a business etiquette - it profissionalnye requirements for the prepared person, to comply with the canons of his profession. Principles and Guidelines moral conduct head - it's the ethical principles of the head, defining its style of leadership and communication with the staff and to improve the efficiency of every employee and team in general.
What behaviors do exist - a model of etiquette rules of conduct prescribed for each profession. The strategic model, represent a recommendation on how to behave in order to achieve a particular goal. What are the criteria for choosing a pattern of behavior - 1) moral perfection-conventional approaches to the explanation of concepts such as fairness, justice and conscience. 2) the specific situation in which a person is acting or has appeared by coincidence. 3) The goal that sets the personality.
4) self-critical evaluation of own possibilities of using a particular model of behavior. What is meant by the term "communication" and what is its structure - it is a complex multifaceted process of establishing and developing contacts between people, the needs generated by joint activities and includes information exchange, developing a unified strategy for engagement, perception and understanding of another person. Communication structure characterizes three interrelated aspects: communicative, interactive and perceptive. What types of communication on the nature and content - communication is a formal (business) and informal (secular, ordinary, everyday). Give the definition of non-verbal elements of communication - a means of transmission by means of signs (postures, gestures, facial expressions, intonations, attitudes, geographical location, etc.
e) Str11 Purpose of nonverbal means of communication - they used to establish emotional contact with the interlocutor and maintain it during the conversation, to lock on how well a person owns, as well as for information on what people really think about others. What is the difference between indirect and direct communication - direct business communication is more than an indirect impact, emotional impact and power of suggestion. What distinguishes formal from informal communication - the whole business communication differs from obyydenogo (informal) so that its process aims to and specific tasks that need to be addressed. Expand the concept of "business conversation" and call it the problem - it is verbal communication between the interlocutors, who have the necessary authority from their respective organizations and companies to establish business relations, the resolution of business issues and develop a constructive approach to solving them . The main stages of a business conversation - 1) start the conversation, 2) informing the partners, 3) reasoning put forward by the provisions, 4) decision making, 5) completion of the conversation.
What questions are used to intensify the negotiations - counter-questions, study questions, questions for orientation, single issues, questions, opening negotiations, the final questions. Str23 main styles of business meetings - two of them: diplomotichesky or authoritarian. 1) He assumes account the views of all participants, as well as how your ideas are consistent with the ideas of others. 2) for this style of leadership, some members tend to "drag" their Projects, act assertively. Stages of decision-making business meeting - they are divided into 5 stages: 1) to establish contacts, 2) opreledelenie problems, 3) setting goals, 4) presentation of ideas and 5) willingness to act.
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